www.cassiopi.store is an online store for the display and distribution of products and services via the Internet. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of Cassiopi Store, www.cassiopi.store. Make sure you agree to the following terms and conditions because your further use and browsing of the above website implies your explicit and unconditional consent to them.
The Cassiopi Store reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and trading habits. The Cassiopi Store undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not concern orders that you have already placed.
The company with the main goal of serving its customers, on a daily basis makes every effort so that its customers are satisfied. The creation of this e-shop under the name “Cassiopi Store”, aims at the immediate service and viewing of its products in any corner of Greece and then the world market, directly with a simple click, any time and moment of the day. Online shopping is now a simple process, always subject to the adequacy of the company’s inventory.
The company aims at immediate customer service and satisfaction, with the continuous responsibility it displays throughout the course of its business development, and the cultivation of trust.
The user of the website acknowledges that he or she has read these terms, agrees with them and undertakes to comply with them.
It is our obligation for the customer to be guaranteed and always informed.
That’s why he or she should be aware of the following:
About items
The Cassiopi Store is committed to the completeness and validity of the information provided on the website www.cassiopi.store, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, and the accuracy of the data the services provided by the online store, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
Intellectual Property Rights
All designs, texts, graphics and their selection and layout on this website are the intellectual property of Cassiopi Store or its content providers. As a visitor to the cassiopi.store website, you may copy or print part of the website for private, non-commercial use. Any other use of the content of the website is expressly prohibited, without the prior written consent of www.cassiopi.store.
PRODUCT PRICES
All prices listed on the products available through the Cassiopi Store include VAT 24% and do not include shipping or cash on delivery. These prices refer to the products and quantities which are available in the warehouse of the Cassiopi Store while the company reserves the right to adjust the prices without any further notice.
Payment
The Cassiopi Store, guided by the ease of transactions and your immediate service, provides all the following payment options:
Cash on delivery: Valid only for shipments within Greece and the additional cost is 2.5 € (including VAT 24%). Payment is made upon receipt of your parcel from the courier company we work with.
Credit / Debit Card: The online store www.cassiopi.store works with VIVA WALLET for debit / credit card payment service Credit card payment is a completely secure payment method for our customers. The company will never know your card or account information. When paying for your order, the company does not come into contact with the data and data of your card in any case. This information is transmitted by you using an encrypted connection to the bank through the bank’s secure transaction systems. In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In this case the receipt of the order from a third party is not allowed. The same goes if you order on behalf of a company. In this case the card must be corporate and the name of the recipient must be written on the card. When placing an order, the purchase agreement is made after the transfer of your payment is completed.
Order cancellation
Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. It constitutes a binding offer to purchase these products at the total price indicated when submitting the order, as it includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a guest / customer.
Possibility of concluding a valid order through the e-shop, you have if you are legally competent according to the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be placed by legally incompetent persons.
Your order is completed by accepting it from the Cassiopi store by sending a written confirmation email to you at the email address you indicated when placing the order. In case you do not receive a confirmation message of your order, please contact the online store, in order to request the successful completion of the submission of your order.
For any order cancellation (total or partial) you should send an email to contact@cassiopi.store or contact us with the other available means of communication. This possibility is given to you, strictly, until the moment when the order will be sent by us. After this time the order can not be canceled and you can return and change your order after first receiving it.
Secure Transactions
The Cassiopi Store recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods (TLS 1.3, P-384, AES_256_GCM), in order to ensure to the maximum your strongest security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the Online Store is achieved by the following method:
User identification
Your e-mail and the personal secret security code (password) are used for your identification, which every time you enter them, provide you with absolute security access to your personal data. You are allowed to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.
Product Returns / Changes
You have the right to return the products you bought, without having to tell us the reason why you want the products to be returned, within 15 working days from the date you receive the products. In this case you will be charged the cost of returning the products.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, together with the retail receipt.
To avoid your own inconvenience, it is good to check carefully at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg wrong type, etc.).
In case you want to return the products you bought from us, inform us immediately via email at contact@cassiopi.store, or through the other means of communication.
In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way in which their return will take place, your refund will be completed within 7 days from the date we receive the products.
Greece
Change to another product:
If the product you ordered does not satisfy you, we change the product only after consultation.
Return costs are borne by you.
You can make your return with any courier company at your own risk and charge.
In case of company error in sending the product or defective product, shipping costs are borne by the company.
ATTENTION: It is your responsibility until the product reaches us, so it is important to ensure its safe transport to avoid any damage or loss and therefore inability to return it.
Money return
If you want a refund, all you have to do is contact us to let us know about your refund. You can return the product within 15 calendar days from the date of you received it. Return costs are borne by you and only you. Refunds are made on the value of the products, and no shipping and cash on delivery costs are refunded.
In our return form you write that you want your money back. In the field of our data you enter the IBAN account number, the bank name and the beneficiary. The money is deposited within the next 7 working days.
Very important to know about returns:
In order for the return to be accepted, the product must be in excellent condition and nothing must be missing from its packaging (cards, etc.) as well as the proof of purchase must be included in the package.
Until the product reaches us is at your own risk, so it is important to ensure its safe transport to avoid any damage and therefore inability to return it.
• Caution: In case of unpleasant incident that the product is damaged on its arrival, please inform our company immediately.
Non-refundable products:
Discount products, offer products as well as special discount products (Black Friday) are not refundable, they are only exchanged for products of equal or higher value which difference is charged to the consumer.
CAUTION. Returns (for withdrawal) of products made to order are not accepted, or the product has been specially ordered by a partner for its availability.
In case it exceeds the value of your initial purchase, you will be charged the additional cost. Refunds are accepted in all cases, and the money for the value of the products only (no shipping or cash on delivery costs), is refundable within 5-7 working days from the day of receipt of the returned parcel. A necessary condition is that the product is in its original packaging and in the same excellent condition, ie it has not been damaged or damaged, in which it was received by the consumer. The acceptance or not of the return, will be done after first a quality control by our company and the condition of the returned product is assessed.
Conditions
You have the right to return the products you bought without having to tell us the reason why you want to return them back, within 14 calendar days from the date of receipt.
A necessary condition is that the product is in its original packaging and in the same excellent condition, ie it has not been damaged or damaged, in which you received it. The acceptance or not of the return, will be done after first a quality control by our company and the condition of the returned product is assessed.
The return of the product should contain the retail sales receipt and the special markings of the product (tabs).
The acceptance or not of the return, will be done after first a quality control by our company and the condition of the returned product is assessed.
To avoid any inconvenience, when receiving the parcel from the courier company, we recommend that you look on the outside of the parcel for any alterations or obvious defects inside and in our products, in order to immediately take the necessary responsibilities. In case a product is returned and after our quality control a defect is found, we must contact you to resolve the issue.
Attention: In case of unpleasant incident that the product is damaged on its arrival, please inform our company immediately.
Applicable Law and Rules
Cassiopi Store reserves the right to modify or renew in writing these terms without notice, which will take effect from the date of posting in the online store. Failure to exercise any right of the Cassiopi Store may not be construed as a waiver of this right.
Your navigation, use and transaction with the Cassiopi Store is governed by European Union law as well as the relevant international treaties. Any dispute that arises during the navigation, use and transaction with the store is brought to trial in the competent courts.
Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms.
User Responsibility
As a visitor / customer, by accepting these terms and browsing the Cassiopi Store, you responsibly declare that you are legally competent to enter into a contract as well as make use of the online store under the terms and conditions set forth herein. You, as a visitor / customer, also agree that you are responsible for any use of the store as well as for the use of your account by others – including people who reside with you and thus you agree to supervise any use made by minors using your account or name.
Other
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under them the conditions, the completion of your order. The Cassiopi Store bears no responsibility for any situation beyond its own fault and will do what is humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any extra charge.
Modification of the present terms: www.cassiopi.store reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact a representative of www.cassiopi.store. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.
Alternative Dispute Resolution
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (platform ADR) which you can see here.
Code of Conduct
The operation of the store is governed by the use of the current “Code of Conduct” which you can see here.